← Back to Home

Terms of Service

Last Updated: May 5, 2026

Effective Date: May 5, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and Iterrum LLC, a California limited liability company doing business as MyPetVault (“MyPetVault,” “we,” “us,” or “our”). They govern your use of the MyPetVault mobile application, the marketing website at mypetvault.org, and any related services, features, and content (collectively, the “Services”).

By creating an account, installing the app, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

If you are using the Services on behalf of a household or family, you represent that you have the authority to accept these Terms on behalf of that household.

These Terms include a binding-arbitration provision and a class-action waiver in Section 18. Please read Section 18 carefully — it affects how disputes between you and Iterrum LLC are resolved.

2. Service Region Restriction

The Services are intended for residents of the United States and Canada. By using the Services you represent that you are a resident of one of those countries.

We do not solicit or accept business from residents of the European Economic Area, the United Kingdom, or Switzerland at this time. We reserve the right to restrict or geo-block access from those regions at our discretion, and may decline to create or maintain accounts that originate from them.

If we later expand availability to additional regions, we will update this Section 2 and, where required by local law, present additional notices or terms before you may continue using the Services.

3. Description of the Services

MyPetVault is designed as a record-keeping tool for pet health information. It is designed to let you create profiles for your pets and store visits, medications, vaccinations, weights, allergies, and supporting documents. You may enter records manually or upload documents (PDFs or images) for optical character recognition, after which you review and confirm every extracted record before it is saved.

The Services consist of a mobile application and a marketing website. All sign-in and account management happens inside the mobile app; the marketing website does not host any account flows. Some features may require a paid subscription, and some may be in limited release.

MyPetVault is in active development. Features, pricing, and behavior may change. We will try to communicate material changes in advance.

We make no specific guarantee about the accuracy, completeness, or usefulness of any record extracted from a document you upload, any reminder we generate, or any feature of the Services. You are responsible for verifying the accuracy of every record before relying on it for any purpose, particularly any veterinary or medical decision.

4. Account Registration

To use the Services, you must create an account. You agree that:

• You will provide accurate and complete information when you register, and keep it up to date.
• You are at least 18 years old in any jurisdiction that imposes adult-content-style restrictions on online services, and otherwise that you have reached the age of majority where you reside. If you are under the applicable age, you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
• You are responsible for maintaining the confidentiality of your password and for any activity that occurs under your account.
• You will notify us promptly at support@mypetvault.org if you believe your account has been compromised.
• You will not share your account credentials with anyone else, and you will not create an account on behalf of another person without their authorization.

5. Subscription and Billing

5.1 Subscription Tiers

MyPetVault is currently offered in the following paid tiers:

• Monthly — $7.99 per month. Automatically renews every month until you cancel.
• Yearly — $79.99 per year. Automatically renews every year until you cancel.

Prices are subject to change. Any change will be communicated in advance and will only affect future billing cycles.

5.2 Auto-Renewal

All subscription tiers renew automatically at the end of each billing period at the then-current price for that tier, until you cancel. You authorize us (or our payment processor) to charge your chosen payment method for each renewal.

5.3 Cancellation

You may cancel a monthly or yearly subscription at any time. Cancellation generally takes effect at the end of your current billing period; you will continue to have access to paid features until that date, and you will not be charged again. You do not need to provide a reason to cancel.

5.4 Refunds

Refunds are subject to the policies of the platform you purchased through (Apple App Store or Google Play Store), and refunds may need to be requested through the store directly. We do not offer guaranteed refunds. If you believe your circumstances warrant a refund — for example, because of a billing error, a service outage, or an accidental renewal — you may contact support@mypetvault.org and we will review the request in good faith on a case-by-case basis, in our reasonable discretion.

5.5 Pricing Changes

We may change the price of any tier for new subscribers at any time. If we increase the price that applies to your existing subscription, we will notify you in advance — typically by email or in-app notice — before the new price takes effect, so you can decide whether to continue or cancel. Any change will only affect future billing cycles. Price decreases may take effect immediately and do not require advance notice.

5.6 Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, levies, or duties imposed by taxing authorities, and we may collect and remit such taxes where required by law.

5.7 App-Store Subscriptions

Subscriptions purchased through the Apple App Store or the Google Play Store are governed by that store’s standard end-user license agreement; refunds, renewal, and cancellation outside the in-app entry points are handled by the store. You must use the Apple ID or Google account that made the purchase to manage or cancel that subscription. We are not the merchant of record for store-billed subscriptions, and we cannot directly refund a charge processed by the store.

6. Acceptable Use

You agree to use the Services only for their intended purpose: keeping pet health records for yourself, your household, and your pets. You agree that you will not:

• Use the Services to harass, defraud, or harm any person, or to harm or endanger any animal.
• Upload content that is illegal, infringing, malicious, deceptive, or that contains viruses, malware, or other harmful code.
• Upload material you do not have the right to upload, or that violates any other person’s privacy, intellectual property, or other rights.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except to the extent such restriction is expressly prohibited by applicable law.
• Scrape, crawl, or otherwise access the Services through automated means in a manner that burdens our infrastructure.
• Attempt to gain unauthorized access to any account, system, or network associated with the Services, or probe, scan, or test the vulnerability of our systems other than through our security disclosure process described on the Security page.
• Circumvent rate limits, authentication requirements, or other security measures.
• Resell, rebrand, or provide the Services to third parties, or use the Services to build a competing product.
• Impersonate any person or misrepresent your affiliation with any person or organization.
• Use the Services to violate any applicable law.

We make no specific guarantee about the accuracy, completeness, or usefulness of any record extracted from a document you upload, any reminder we generate, or any feature of the Services. You are solely responsible for verifying the accuracy of every record before relying on it for any purpose, particularly any veterinary or medical decision.

7. User Content

You retain all rights to the information and files you put into MyPetVault — your pet profiles, records, notes, and uploaded documents (“User Content”). MyPetVault does not claim ownership of your User Content.

By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process your User Content solely for the purpose of providing and improving the Services for you. This license specifically includes transmitting documents you upload to our third-party OCR processor (Google Gemini Flash) so that it can return structured extraction results. The license ends when you delete the content or your account, subject to the deletion and backup process described in our Privacy Policy.

The license granted above is limited to what is necessary to operate and improve the Services as described in our Privacy Policy. We do not claim any broader ownership or commercial rights to your User Content beyond providing the Services to you. We do not currently use your content, your pets' data, or your uploaded documents to train, fine-tune, or evaluate any AI or machine-learning models. If this practice changes, we will update our Privacy Policy and notify you in advance as described in our change notification process.

You retain ownership of your underlying User Content. The license granted above does not transfer ownership; it grants Iterrum LLC the operational and commercial rights it needs to provide and sustain the Services.

You represent and warrant that you have all rights necessary to upload the User Content you provide, and that your User Content does not violate these Terms or any applicable law.

8. Medical Disclaimer

The Services are designed to help you organize information. They do not interpret it, they do not diagnose your pet, and they do not recommend treatments. Any information you see in the app — including information extracted from documents by our OCR processor — is presented for your reference only and may contain errors. You are solely responsible for reviewing records before relying on them and for all decisions about your pet’s health and care.

If your pet is experiencing a medical emergency, stop using the app and contact a licensed veterinarian or emergency animal clinic immediately.

9. Intellectual Property

The Services — including the MyPetVault application, the marketing website, the MyPetVault name, logo, brand, trademarks, visual design, copy, and underlying software — are owned by Iterrum LLC and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks or branding except as strictly needed to use the Services as intended.

We grant you a limited, personal, revocable, non-exclusive, non-transferable license to install and use the MyPetVault mobile app on devices you own or control, solely for your own personal, non-commercial use and subject to these Terms. All rights not expressly granted are reserved.

As stated in Section 7, you retain ownership of your User Content.

10. Privacy

Your privacy is important to us. Our Privacy Policy describes what information we collect, how we use it, who we share it with (including our OCR processor), and the choices you have. By using the Services, you agree to the practices described in the Privacy Policy.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, and we do not warrant that any defects will be corrected. We may, in our sole discretion, modify or discontinue any aspect of the Services at any time, with or without notice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Iterrum LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, NOR THAT ANY INFORMATION — INCLUDING ANY DATA EXTRACTED FROM DOCUMENTS BY OUR OCR PROCESSOR — WILL BE ACCURATE, RELIABLE, OR COMPLETE.

You are solely responsible for determining whether the Services meet your needs and for backing up any information you consider important.

Some warranty disclaimers cannot be enforced against consumers under applicable law — for example, against California consumers under the Song-Beverly Consumer Warranty Act (California Civil Code §1790 et seq.). Your statutory rights as a consumer are unaffected where applicable. To the extent any warranty is implied by law and cannot lawfully be disclaimed, that warranty is limited in duration to the shortest period permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Iterrum LLC, ITS AFFILIATES, OR ITS CONTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) TWELVE MONTHS OF SUBSCRIPTION FEES ACTUALLY PAID TO Iterrum LLC FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The exclusions and limitations in this Section 12 do not apply to liability for gross negligence, fraud, willful misconduct, or to any other liability or claims that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Iterrum LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third party’s rights or any applicable law.

14. Termination

You may stop using the Services and close your account at any time. See our Data Rights page for how account deletion works.

We may, in our reasonable discretion, suspend or terminate your access to the Services, in whole or in part, at any time and for any reason or no reason, with or without notice, including if we believe you have violated these Terms or applicable law, if your account has been compromised, if required by law, or if continuing to provide the Services to you would expose us or others to legal, security, or financial risk.

We may, in our reasonable discretion, suspend or terminate your account, or restrict your access to any feature, immediately and without prior notice if we believe you have violated these Terms or applicable law, or if we believe your continued use poses a risk to other users, our infrastructure, or our legal interests.

Upon termination, your right to use the Services ends immediately. Sections of these Terms that by their nature should survive termination — including Sections 7 (User Content), 8 (Medical Disclaimer), 9 (Intellectual Property), 11 (Warranty Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), 15 (DMCA), and 17 through 22 — will survive.

15. DMCA Notice and Take-Down

Iterrum LLC respects the intellectual-property rights of others and complies with the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe that material on the Services infringes a copyright you own or control, you may send a take-down notice that complies with 17 U.S.C. §512(c)(3) to our designated agent at support@mypetvault.org. Your notice must include (i) a physical or electronic signature of the rights-holder or authorized agent, (ii) identification of the copyrighted work claimed to be infringed, (iii) identification of the material claimed to be infringing and information sufficient for us to locate it, (iv) your contact information, (v) a statement that you have a good-faith belief that the use is not authorized, and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the rights-holder’s behalf.

We may terminate the accounts of users who, in our reasonable judgment, are determined to be repeat infringers. Counter-notices that comply with 17 U.S.C. §512(g) may be sent to the same address.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. If we make material changes, we will take reasonable steps to notify you — for example, through an in-app notice or an email to the address on your account — before the changes take effect. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

17. Governing Law

These Terms are governed by the laws of the State of California, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where applicable consumer-protection law of the consumer’s jurisdiction provides rights that cannot be waived, those rights are not waived by these Terms.

18. Dispute Resolution

18(a) Informal Resolution

Before filing any formal proceeding, the parties will attempt in good faith to resolve any dispute by sending written notice to the other party (to support@mypetvault.org for Iterrum LLC) and waiting at least 30 days for a response.

18(b) Arbitration

Any unresolved dispute will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in the consumer’s home state. The arbitrator may award any individual remedy that a court of competent jurisdiction could award.

18(c) Small-Claims Carve-Out

Either party may bring an individual claim in small-claims court instead of arbitration, so long as the claim remains in that court and is brought only on an individual basis.

18(d) Class-Action Waiver

Each party may bring claims only on its own behalf and not as part of a class, consolidated, or representative action. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of class or representative proceeding.

18(e) Where Prohibited

This Section 18 does not apply where prohibited by applicable law. In particular, this Section 18 is not enforceable against consumers resident in the European Economic Area, the United Kingdom, or Switzerland.

Nothing in this Section 18 prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters relating to intellectual property or unauthorized access to the Services.

19. Force Majeure

Neither party is liable for failure to perform any obligation under these Terms to the extent the failure results from causes beyond its reasonable control, including without limitation: acts of God, war, terrorism, civil unrest, pandemics, epidemics, government actions, fires, floods, earthquakes, labor disputes, internet or telecommunications failures, third-party service failures (including our hosting and analytics providers), or any other event beyond our reasonable control.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and Iterrum LLC regarding the Services and supersede any prior or contemporaneous understandings. Any failure by us to enforce any provision of these Terms is not a waiver of our right to do so later.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

22. Contact Information

If you have questions about these Terms, please contact us at:

Iterrum LLC
Email: support@mypetvault.org
Website: mypetvault.org

Mailing address: TODO: add Iterrum LLC mailing address before publishing legal pages

23. Effective Date

These Terms of Service are effective as of May 5, 2026.